Privacy Policy

Last Updated: 20 February 2026

1. Who We Are

Urban Studium ("we", "us", "our") is an independent solar assessment and advisory service operating in Portugal. Our registered address is Santa Rita, R. Dr. Faria Sampaio 37, 4445-671 Ermesinde, Portugal. You can contact us at [email protected] or +351 229 772 200.

We are committed to protecting the personal data of all individuals who interact with us, including visitors to our website and clients who engage our assessment services. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Portuguese Law No. 58/2019 implementing the GDPR.

2. Data We Collect

2.1 Information You Provide Directly

When you contact us through our website contact form, by email or by telephone, we collect the information you provide, which may include:

  • Your full name
  • Email address
  • Telephone number
  • Property location (municipality)
  • The content of your message or enquiry

When you engage our assessment services, we may additionally collect:

  • Property address and details
  • Copies of your electricity bills (EDP billing data)
  • Photographs of your property and roof
  • Any installer quotations you share with us

2.2 Information Collected Automatically

When you visit our website, we may collect technical information including your IP address, browser type, pages visited and time spent on pages. This information is collected only if you have consented to analytics cookies. See our Cookie Policy for details.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: To provide the assessment and advisory services you have requested.
  • Legitimate interests: To respond to general enquiries and improve our services, where this does not override your interests or rights.
  • Consent: For analytics cookies and any marketing communications, where you have provided explicit consent.
  • Legal obligation: Where processing is required to comply with applicable law.

4. How We Use Your Data

We use the personal data we collect to:

  • Respond to your enquiries and questions
  • Conduct the solar assessment and produce the written report you have requested
  • Communicate with you about your assessment and our findings
  • Maintain records of assessments conducted
  • Improve our website and services (with consent, using analytics data)
  • Comply with legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling. We do not sell, rent or share your personal data with third parties for marketing purposes.

5. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

  • Service providers: We may use third-party service providers for website hosting and email services who process data on our behalf under data processing agreements.
  • Legal requirements: We may disclose data where required by law, court order or regulatory authority.
  • Business transfers: In the event of a merger, acquisition or sale of business assets, personal data may be transferred as part of that transaction.

We do not share your electricity bills or property data with any equipment manufacturer, installer or commercial third party under any circumstances.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. Specifically:

  • Enquiry data where no assessment is commissioned: up to 12 months
  • Assessment data and reports: up to 7 years, to comply with Portuguese accounting and record-keeping requirements
  • Website analytics data: up to 26 months from collection (if consented)

7. Your Rights

Under the GDPR and Portuguese data protection law, you have the following rights:

  • Right of access: To request a copy of the personal data we hold about you.
  • Right to rectification: To request correction of inaccurate or incomplete data.
  • Right to erasure: To request deletion of your personal data in certain circumstances.
  • Right to restriction: To request that we restrict processing of your data in certain circumstances.
  • Right to data portability: To receive your data in a structured, commonly used format.
  • Right to object: To object to processing based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority, the CNPD (Comissão Nacional de Proteção de Dados), at www.cnpd.pt.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include secure email communications, restricted access to data systems and regular review of our security practices.

9. International Transfers

We process personal data within the European Economic Area (EEA). Where any service provider transfers data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.

11. Contact

For any questions about this Privacy Policy or our data practices, please contact us:

Urban Studium
Santa Rita, R. Dr. Faria Sampaio 37
4445-671 Ermesinde, Portugal
Email: [email protected]
Phone: +351 229 772 200